Who we are
This website is operated by FIDELISA VEDA DOO, a company registered in Serbia (tax ID 115675827, company number 22191560). For any question about this policy or your data, write to office@fidelisaveda.com.
What we collect
When you submit the contact form, we receive the name, email address and message you provide. We use that information solely to respond to your inquiry and to continue the conversation you started.
We also collect standard analytics about how the site is used: pages viewed, approximate location at city level, device and browser type, referral source and interactions such as clicks on buttons and links. This data is aggregated and is not used to identify you personally.
Analytics and cookies
We use Google Analytics to understand how visitors find and use the site, which sets cookies in your browser. You can block or delete these cookies through your browser settings, or install the Google Analytics opt-out add-on, without losing access to any part of the site.
We do not sell personal data, and we do not use it for advertising profiles built for third parties.
How long we keep it
Inquiries are kept for as long as the business relationship or its follow-up requires, and analytics data is retained according to the retention period configured in Google Analytics. You may ask us to delete your inquiry at any time.
Your rights
You can request access to the personal data we hold about you, ask for it to be corrected or deleted, or object to its processing. Write to office@fidelisaveda.com and we will respond within 30 days.